HNBA Branch Operations Return to Normalcy.

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HNB Assurance PLC (HNBA) announced that it will be normalizing its branch operations, adhering to government and health regulations.  As such, branches in curfew lifted districts will function as per normal office hours and branches in Colombo and Gampaha districts will function from 10 AM to 3 PM during weekdays.

Sharing his thoughts Managing Director/CEO of HNBA and its fully owned subsidiary HNB General Insurance Limited (HNBGI), Mr. Deepthi Lokuarachchi stated “HNBA Group has taken every initiative to serve its customers during this uncertain turbulence. Whilst safety of our employees and customers remain a top priority at this point, HNBA Group has taken a number of measures to ensure that every branch carries out its operations adhering to safety guidelines stated by the Government. Mr. Lokuarachchi further added, “if this situation has taught us anything that is uncertainty could strike when we least expect it and it could affect us all in an unexpected manner. It is during these uncertain times that we feel the need for a solid back-up plan and insurance has surely proved its purpose by ensuring that you and your loved ones are well taken care of during times of uncertainty”.

Mr. Prasantha Fernando, Chief Operating Officer of HNBA thanked the staff of HNBA stating “the staff members of HNBA has done a tremendous job during the lockdown by fulfilling customer needs, settling claims including those claims related to COVID-19. It is noteworthy to mention the timely initiatives taken by HNBA teams including improving digital selling platforms as well as digital claim submission and settlements and the Management is thankful for the efforts of the staff members”.

Deputy Chief Operating Officer of HNBA, Mr. Lasitha Wimalaratne shared his thoughts stating, “we mostly feel the need for a solid protection plan during times of uncertainly and with this thought in mind HNBA has developed a revolutionary insurance plan. PrivilegedLife as we call it is the newest addition to HNBA’s product bouquet and offer solutions for needs such as education, investment, protection, retirement and health. This plan could be customized to suit every individual need. What makes it even more special is that benefits of PrivilegedLife continue even after the policy reaches its Maturity stage as it allows the Maturity Fund to be obtained as a Lump Sum or to be converted to Health Fund which could be used for medical needs through cashless bill settlement or the Policy’s Maturity Fund could be obtained as a lifelong pension to spend the golden years of life with peace of mind. In addition to the main benefits, additional Protection Benefits such as Additional Life Benefit, Accidental Death Benefit, Critical Illness Benefit (covering 29 illnesses), Hospitalization Benefit, Surgical Benefit and Medical Reimbursement Benefit (SupremeHealth Benefit) with an annual worldwide coverage of up to LKR 50 Million could be obtained”.

HNB Assurance PLC (HNBA) is one of the fastest growing Insurance Companies in Sri Lanka with a network of 63 branches. HNBA is a Life Insurance company with a rating of A (lka) by Fitch Ratings Lanka for ‘National Insurer Financial Strength Rating’. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka and SAFA (South Asian Federation Accountants).

HNBA and HNBGI Geared to Assist Customers

HNB Assurance PLC (HNBA) and its fully owned subsidiary, HNB General Insurance Limited (HNBGI) announced a number of measures the Group has taken to assist its customers during this uncertain turbulence.

Spokesperson for HNBA Group stated that as curfew has been relaxed in many districts other than Colombo, Gampaha, Kalutara and Puttalam, branches of HNBA and HNBGI has commenced operations to serve its customers and the remaining branches would commence operations once the imposed curfew in the aforementioned districts is lifted. The Group has taken many measures to ensure the safety and wellbeing of its customer and employees. In addition to these measures, HNBA and HNBGI has taken several other steps to assist its customers and other stakeholders digitally. As such, queries could be directed through Facebook and the dedicated company websites any time of the day. Both HNBA and HNBGI has introduced dedicated WhatsApp and Viber portals to submit COVID-19 and other claims related documents. Further, the dedicated call centers would function as usual to provide assistance to customers. Whilst reassuring a continuous service delivery, the Management of HNBA and HNBGI urges all citizens to follow all procedures as directed by the Government of Sri Lanka to combat COVID-19.

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Tips to cope the curfew & irresistible #SocialDistancing. ඇඳිරි නීති කාල සීමාව ඵලදායීව ගත කරමු. Road to prevent COVID-19.

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Sri Lanka, is seeing its way through to a never-before-experienced change of pace within its routine activities, as the world in its entirety is being forced into #lockdown. As at the 25th of March, 2020, nearly a quarter of the 7.8 Billion humans (bbcnews.com) are giving in, having to live under restrictions to curb COVID-19. Nonetheless, let us without any hesitation recite the fact that, we do have the better half of hope left within us to cherish the pleasant wonderments that 2020 holds. A heartfelt thank you to the unsung heroes fighting this pandemic, as we dearly in our hearts and minds would not be able to pay our dues to them, anytime sooner.

However, at this viewpoint, we come to think that we are limiting ourselves to our households. But, on the contrary, we are revisiting the outer world powered by what is ‘digital’. Speaking of such, one might glue themselves to #Covid19, #LockDown or #SocialDistancing over Social Media, news sites and whatnot, keeping them together in one piece despite the lost freedom to walk out of their homes. As much as helpful this might be, keeping boredom at bay during the COVID-19 lockdown tends to arrive at its daunting boundaries forcing you towards uneasy turn of events.

Well we’ve got you covered! From revisiting the all-time favorite memory of reading a copy of ‘අඹ යහළුවෝ’, to learning Tamil so that you have an edge over the bilingual, here are a few simple and not so stressed out picks for the easement of your worries…

Read something long-lost in your shelves.

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It’s that moment of ‘walking down the memory lane’. Us Lankans got through our childhood well attached with the unforgettable read, ‘අඹ යහළුවෝ’ (Amba Yahaluwo). It’s no sci-fi, nor action-thriller, but, a pure blend of reality, Ceylonese spirit and nature that ultimately contributes to the making of one fine storyline giving us peace of mind about perspective. Keeping aside the transformation that we have undergone, running by the scented pages of ‘අඹ යහළුවෝ’ wouldn’t certainly cause you any regret. Indeed it would be wise of you to share this very taste of literature with your siblings, and perhaps, your children, as it is no wonder that at the rate we evolve such treasure would go hidden if it is not a done duty of ours to pass it on regardless of it being this particular book or any other book of olden days. Now is the time!

Watch something meaningful.

Keeping up with what was discussed above, there might occur a case of you not having a copy of ‘අඹ යහළුවෝ’ with you, or you being unable to find it in your house. You might as well turn to digital! ‘අඹ යහළුවෝ’ the tele, is available online, and the missing pieces are you, your family and a drink of coffee. If it interests you, there are more choices of good old teles such as ‘ගම්පෙරළිය’ (Gamperaliya) made available online at your convenience, given the growing 7.13 Million internet users in Lanka, a 34% share of the total population as at 2019 (Hootsuite).

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Grow something fruitful.

Curfew, is for the greater good. Authorities have taken responsible decisions for a worthy cause, and it is wrong of ourselves to judge. Since we all dearly hope to feed ourselves, and more importantly, our families, we tend to unknowingly create havoc attempting to do our shopping for groceries once the curfew is lifted. As we do need to steer clear of such cases and do our shopping responsibly, we also need to map out our plan for future scenarios that might be of similarity to this pandemic. In occasions as such, ‘perspective’ matters. Think ‘green’. Think ‘home-grown’. We could do our online research or turn to our parents or grandparents for further expertise on gardening. After all, gardening is no rocket science.

Learn something worthwhile.

Are you farsighted when it comes to your career? Or is it just about a LinkedIn account that says ‘Full professional proficiency’ in English and Sinhala? The United Nations Volunteers of Sri Lanka (UNVSL) is/was on the lookout for translators to aid the procedures pertaining to the prevailing situation of the country, and the globe. You might have taken lessons on languages in school or during any other academic courses, but in any case, if you discontinued to leverage the learning possibilities of such, it might have caused you the loss of an opportunity to help mankind taking up duty as a volunteer to  fight COVID-19. Regardless of your proficiency, there is no better time than now to allocate yourself some time to learn a language you are bad at. If it helps, perspective brings about the fact that, being able to speak and write multiple languages opens up the opportunity of gaining extra income, as companies tend to outsource work processes involving the duty of a translator. Learn Sinhala, learn English. Don’t stop… learn Tamil! Having born and raised in country with vast cultural differences, clinch the extra mile and earn yourself an add-on worthwhile.

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Practicing self-isolation, social distancing and adhering to all other guidelines to help prevent COVID-19 might be a bitter price of life’s hardships. But we’re in this together. And we will get through this. Know the circumstances. Do you duty. #TogetherWeCan.

HNB Assurance and HNB General Insurance is Committed to Honor all Claims Related to COVID-19

HNB Assurance PLC and its fully owned subsidiary HNB General Insurance Limited will honor all claims both life and medical related to COVID-19.

The spokesman for both companies stated that Insurance Companies are not liable to honor claims when a disease is classified as a pandemic. However, as a responsible corporate citizen, it is our duty to stand by our customers and our nation at this time of dire need. Therefore, HNB Assurance, the Life Insurance Company will honor the life and medical claims made by its customers related to COVID-19. What’s more, for those policies with the Hospitalization Per Day Cover, payment will be made for the number of days a person is confined to a structured quarantine process (excluding self-quarantine). Further, the General Insurance Company, HNB General Insurance will honor all hospitalization claims pertaining to COVID-19 if any.

The Company requests all persons to limit their movements in public, and encourages people to access its services through the call centers and the companies web sites as well as other digital channels. Premium payments could also be made online.

The Company urges all citizens to act responsibly at this time, and do each one’s part in containing the spread of this disease in our country by practicing simple measures such as social distancing, hand and face hygiene and above all, if exposed to an infected person, to follow the procedures as directed by the Government of Sri Lanka.

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HNB Assurance Opens a New Branch in Madawachchiya.

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HNB Assurance PLC (HNBA) declared opened doors for its 63rd Branch located in Madawachchiya. In adherence to the Company’s bold commitment towards expanding its footprint, this new facility is purpose-designed to fulfill the all-important need of insurance for people, offering peace of mind about life insurance solutions available within the Company’s portfolio. The Chief Guest of this occasion was the Managing Director/CEO of HNBA and its fully owned subsidiary HNB General Insurance Limited (HNBGI), Deepthi Lokuarachchi. The newly opened branch is located at 1st Floor, No. 102, Jaffna Road, Madawachchiya.

Speaking at the event, Managing Director/CEO of HNBA and HNBGI, Deepthi Lokuarachchi stated, “It is delighting to see how this new Branch reflects tangible evidence of our progression towards being the ‘Best in Class’. As this sets out a strong foundation for achieving service excellence, it further enriches the Company’s value proposition making it stand out in a highly competitive industry such as insurance. Working towards the Company’s prime objective of providing continuous returns to its valuable customers, employees and of course all key stakeholders, this branch will keep them at the center of attention, devoted to fulfilling their needs”.

Sharing his views, Chief Operating Officer of HNBA, Prasantha Fernando stated, “This facility is of major strategic importance as it is the 12th Branch located bridging the North and East areas of the country, being able to serve a wider customer base. Looking back at the long and successful journey the Company has made it through under many challenging factors within the industry, and in the market as a whole, it is heartening to see how well these efforts have produced favorable outcomes. It is our view that products such as insurance would require well thought-out measures within a customer’s buying process, and therefore, it is our duty to provide them the convenience of state of the art walk-in outlets as the essence of true customer service”.

Deputy Chief Operating Officer of HNBA, Lasitha Wimalaratne expressed his views stating, “Our operations around business expansion wields a great deal of competitiveness, and it has been a tremendous start for 2020, taking into account the growing stability of the brand that has been instilled across the country. This newly formed Branch further assures the Company’s stand, as it will foster long-lasting relationships with our customers, given the effort and contribution of its highly competent team of professionals”.